Study sets
English

TOEIC Part 6 | Text Completion: Apology Notice 13

1 / 80.0s

Problem 1 ・ Question 1 / 4

Dear Ms. Halloran, We are writing to apologize for the shipping error that (1) your recent order from Belmont Housewares. Due to a labeling mistake in our warehouse, you received the wrong set of dinnerware. We (2) understand how frustrating this must have been, and we take full responsibility for the mix-up. A replacement order containing the correct items has already been dispatched and should arrive within three business days. You do not need to return the incorrect package; please keep it (3) our compliments. As a further gesture of goodwill, we have added a 15 percent discount to your account for use on any future purchase. (4), we thank you for your patience and continued trust in our store.

Which word best fits in blank (1)?

View explanation

This is the verb for the relative "that", whose antecedent is "the shipping error"; the event is in the past, so "affected" is correct.

Problem 1 ・ Question 2 / 4

Dear Ms. Halloran, We are writing to apologize for the shipping error that (1) your recent order from Belmont Housewares. Due to a labeling mistake in our warehouse, you received the wrong set of dinnerware. We (2) understand how frustrating this must have been, and we take full responsibility for the mix-up. A replacement order containing the correct items has already been dispatched and should arrive within three business days. You do not need to return the incorrect package; please keep it (3) our compliments. As a further gesture of goodwill, we have added a 15 percent discount to your account for use on any future purchase. (4), we thank you for your patience and continued trust in our store.

Which word best fits in blank (2)?

View explanation

The word modifies the verb "understand", so the adverb "sincerely" is correct.

Problem 1 ・ Question 3 / 4

Dear Ms. Halloran, We are writing to apologize for the shipping error that (1) your recent order from Belmont Housewares. Due to a labeling mistake in our warehouse, you received the wrong set of dinnerware. We (2) understand how frustrating this must have been, and we take full responsibility for the mix-up. A replacement order containing the correct items has already been dispatched and should arrive within three business days. You do not need to return the incorrect package; please keep it (3) our compliments. As a further gesture of goodwill, we have added a 15 percent discount to your account for use on any future purchase. (4), we thank you for your patience and continued trust in our store.

Which word best fits in blank (3)?

View explanation

"With our compliments" is the set phrase for offering something free of charge as a gesture.

Problem 1 ・ Question 4 / 4

Dear Ms. Halloran, We are writing to apologize for the shipping error that (1) your recent order from Belmont Housewares. Due to a labeling mistake in our warehouse, you received the wrong set of dinnerware. We (2) understand how frustrating this must have been, and we take full responsibility for the mix-up. A replacement order containing the correct items has already been dispatched and should arrive within three business days. You do not need to return the incorrect package; please keep it (3) our compliments. As a further gesture of goodwill, we have added a 15 percent discount to your account for use on any future purchase. (4), we thank you for your patience and continued trust in our store.

Which word best fits in blank (4)?

View explanation

The closing repeats the thanks already given, so "once again" fits.

Problem 2 ・ Question 1 / 4

To all members of the Riverside Fitness Center, Please accept our apologies for the temporary closure of the swimming pool last weekend. An unexpected problem with the filtration system forced us to (1) the facility without prior notice. We regret any inconvenience this sudden interruption may have caused to your workout routines. We are pleased to report that the repairs are now (2), and the pool has reopened for normal use. To make up for the lost time, all monthly members will receive a one-week extension of their membership at no (3) charge. If you have any questions about this adjustment, our front-desk staff will be happy to (4) you. Thank you for your understanding.

Which word best fits in blank (1)?

View explanation

"Forced us to" is followed by the base form, so "close" is correct.

Problem 2 ・ Question 2 / 4

To all members of the Riverside Fitness Center, Please accept our apologies for the temporary closure of the swimming pool last weekend. An unexpected problem with the filtration system forced us to (1) the facility without prior notice. We regret any inconvenience this sudden interruption may have caused to your workout routines. We are pleased to report that the repairs are now (2), and the pool has reopened for normal use. To make up for the lost time, all monthly members will receive a one-week extension of their membership at no (3) charge. If you have any questions about this adjustment, our front-desk staff will be happy to (4) you. Thank you for your understanding.

Which word best fits in blank (2)?

View explanation

As the complement of "are", an adjective is needed to say the repairs are finished, so "complete" fits.

Problem 2 ・ Question 3 / 4

To all members of the Riverside Fitness Center, Please accept our apologies for the temporary closure of the swimming pool last weekend. An unexpected problem with the filtration system forced us to (1) the facility without prior notice. We regret any inconvenience this sudden interruption may have caused to your workout routines. We are pleased to report that the repairs are now (2), and the pool has reopened for normal use. To make up for the lost time, all monthly members will receive a one-week extension of their membership at no (3) charge. If you have any questions about this adjustment, our front-desk staff will be happy to (4) you. Thank you for your understanding.

Which word best fits in blank (3)?

View explanation

An adjective is needed to modify the noun "charge", so "additional" — at no extra cost — is correct.

Problem 2 ・ Question 4 / 4

To all members of the Riverside Fitness Center, Please accept our apologies for the temporary closure of the swimming pool last weekend. An unexpected problem with the filtration system forced us to (1) the facility without prior notice. We regret any inconvenience this sudden interruption may have caused to your workout routines. We are pleased to report that the repairs are now (2), and the pool has reopened for normal use. To make up for the lost time, all monthly members will receive a one-week extension of their membership at no (3) charge. If you have any questions about this adjustment, our front-desk staff will be happy to (4) you. Thank you for your understanding.

Which word best fits in blank (4)?

View explanation

The context is front desk staff helping members, so "assist" fits best.