TOEIC Part 7 | Reading: Multiple Documents 18

Document 1 — Order Confirmation Morrow Home Office Order MH-7318 — April 3 Customer: Daniel Cho Adjustable desk lamp (black) 1 $42.00 Laptop stand (silver) 1 $68.00 Cable organizer set 2 $24.00 Standard shipping $8.00 Total $142.00 Estimated delivery: April 8–10 Items may be returned in unused condition within 30 days of delivery. Return shipping is free when an item is defective or differs from the item ordered. Document 2 — E-mail, April 9 To: [email protected] From: Daniel Cho Subject: Order MH-7318 My package arrived today, and the lamp and cable organizers are exactly what I ordered. However, the laptop stand is black rather than silver. I would like to exchange it, but I need a stand for a presentation on April 12. If the correct color cannot reach me before then, I will keep this one. Please let me know whether an exchange can be completed in time.

Document 1 — Order Confirmation Morrow Home Office Order MH-7318 — April 3 Customer: Daniel Cho Adjustable desk lamp (black) 1 $42.00 Laptop stand (silver) 1 $68.00 Cable organizer set 2 $24.00 Standard shipping $8.00 Total $142.00 Estimated delivery: April 8–10 Items may be returned in unused condition within 30 days of delivery. Return shipping is free when an item is defective or differs from the item ordered. Document 2 — E-mail, April 9 To: [email protected] From: Daniel Cho Subject: Order MH-7318 My package arrived today, and the lamp and cable organizers are exactly what I ordered. However, the laptop stand is black rather than silver. I would like to exchange it, but I need a stand for a presentation on April 12. If the correct color cannot reach me before then, I will keep this one. Please let me know whether an exchange can be completed in time.

Document 1 — Order Confirmation Morrow Home Office Order MH-7318 — April 3 Customer: Daniel Cho Adjustable desk lamp (black) 1 $42.00 Laptop stand (silver) 1 $68.00 Cable organizer set 2 $24.00 Standard shipping $8.00 Total $142.00 Estimated delivery: April 8–10 Items may be returned in unused condition within 30 days of delivery. Return shipping is free when an item is defective or differs from the item ordered. Document 2 — E-mail, April 9 To: [email protected] From: Daniel Cho Subject: Order MH-7318 My package arrived today, and the lamp and cable organizers are exactly what I ordered. However, the laptop stand is black rather than silver. I would like to exchange it, but I need a stand for a presentation on April 12. If the correct color cannot reach me before then, I will keep this one. Please let me know whether an exchange can be completed in time.

Document 1 — Theater Subscriber Benefits Become a subscriber to the Bellmore Theater's 2026 season by purchasing tickets to any four or more productions before January 31. Subscribers receive a 15 percent ticket discount, may exchange tickets without a service fee up to 24 hours before a performance, and are invited to one rehearsal each season. Subscribers who choose six productions also receive a complimentary program at every show. Document 2 — E-mail To: [email protected] From: Rosa Feld Date: March 6 Subject: Saturday's performance I purchased a six-production subscription in January and have enjoyed the season so far. Unfortunately, I cannot attend The Long Voyage this Saturday at 7:30 P.M. I would like to attend the Sunday matinee instead. I tried to make the change through my online account this morning, but the system added a $6 service fee. Since it is now more than two days before the performance, I believe the exchange should be free. Also, should I bring the program voucher that came with my tickets, or will the complimentary program be recorded in my account?

Document 1 — Theater Subscriber Benefits Become a subscriber to the Bellmore Theater's 2026 season by purchasing tickets to any four or more productions before January 31. Subscribers receive a 15 percent ticket discount, may exchange tickets without a service fee up to 24 hours before a performance, and are invited to one rehearsal each season. Subscribers who choose six productions also receive a complimentary program at every show. Document 2 — E-mail To: [email protected] From: Rosa Feld Date: March 6 Subject: Saturday's performance I purchased a six-production subscription in January and have enjoyed the season so far. Unfortunately, I cannot attend The Long Voyage this Saturday at 7:30 P.M. I would like to attend the Sunday matinee instead. I tried to make the change through my online account this morning, but the system added a $6 service fee. Since it is now more than two days before the performance, I believe the exchange should be free. Also, should I bring the program voucher that came with my tickets, or will the complimentary program be recorded in my account?

Document 1 — Theater Subscriber Benefits Become a subscriber to the Bellmore Theater's 2026 season by purchasing tickets to any four or more productions before January 31. Subscribers receive a 15 percent ticket discount, may exchange tickets without a service fee up to 24 hours before a performance, and are invited to one rehearsal each season. Subscribers who choose six productions also receive a complimentary program at every show. Document 2 — E-mail To: [email protected] From: Rosa Feld Date: March 6 Subject: Saturday's performance I purchased a six-production subscription in January and have enjoyed the season so far. Unfortunately, I cannot attend The Long Voyage this Saturday at 7:30 P.M. I would like to attend the Sunday matinee instead. I tried to make the change through my online account this morning, but the system added a $6 service fee. Since it is now more than two days before the performance, I believe the exchange should be free. Also, should I bring the program voucher that came with my tickets, or will the complimentary program be recorded in my account?