Certifications

Secretarial Skills Test, Level 3

Work through situation-based questions on the qualities, job knowledge, general knowledge, manners, hospitality and skills a secretary needs.

A long-established certification that builds the basic manners and attentiveness expected at work. Start with the situation-based questions and see how far your instincts take you.

Test yourself situation by situation↓

What kind of test is it?

The Level 3 Secretarial Skills Test certifies the qualities, knowledge and manners expected of a secretary. Across areas such as personal qualities, job knowledge, general knowledge, manners and hospitality, and practical skills, it asks about the conduct that earns trust in a workplace. It is useful not only to aspiring secretaries but to anyone who wants a grounding in professional basics.

Format and how often it is held

Questions are mainly multiple choice, framed as situations you might actually meet at work. It is held several times a year, which makes it easy to find an opportunity that suits you. For dates and registration details, check the latest announcements from the organizing body.

What passing gets you

It proves you have the basics of business manners and consideration for others, which helps when job hunting and in the impression you make at work. You gain confidence in receiving visitors and handling phone calls, and a stepping stone to higher levels.

How to prepare

Manners and hospitality sink in better when you picture the actual situation as you study. Build your sense of "what would I do here" by working through plenty of multiple-choice questions. Drilling situation by situation with this quiz set is a good way to develop the ability to respond on the spot.