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TOEIC Part 6 | Text Completion: Customer Notice Email 02

1 / 80.0s

Problem 1 ・ Question 1 / 4

Dear Valued Customer, We are writing to inform you that our online banking system will be temporarily unavailable this Saturday, July 25, from 1:00 A.M. to 5:00 A.M. During this period, we will be performing scheduled maintenance to (1) the security of your account information. As a result, you will not be able to access your accounts or make transfers while the upgrade is (2) . We apologize for any inconvenience this may cause. (3) , we encourage you to complete any urgent transactions before the maintenance window begins. Once the work is finished, all services will (4) normally. Thank you for your patience and continued trust in our bank. Sincerely, Greenfield Bank Customer Service

Which word best fits in blank (1)?

View explanation

The maintenance is meant to strengthen security, so "enhance" fits. "Reduce" and "delay" do not suit the context.

Problem 1 ・ Question 2 / 4

Dear Valued Customer, We are writing to inform you that our online banking system will be temporarily unavailable this Saturday, July 25, from 1:00 A.M. to 5:00 A.M. During this period, we will be performing scheduled maintenance to (1) the security of your account information. As a result, you will not be able to access your accounts or make transfers while the upgrade is (2) . We apologize for any inconvenience this may cause. (3) , we encourage you to complete any urgent transactions before the maintenance window begins. Once the work is finished, all services will (4) normally. Thank you for your patience and continued trust in our bank. Sincerely, Greenfield Bank Customer Service

Which word best fits in blank (2)?

View explanation

The sense is that access is unavailable while the upgrade is under way, so "in progress" is correct. The other options do not fit.

Problem 1 ・ Question 3 / 4

Dear Valued Customer, We are writing to inform you that our online banking system will be temporarily unavailable this Saturday, July 25, from 1:00 A.M. to 5:00 A.M. During this period, we will be performing scheduled maintenance to (1) the security of your account information. As a result, you will not be able to access your accounts or make transfers while the upgrade is (2) . We apologize for any inconvenience this may cause. (3) , we encourage you to complete any urgent transactions before the maintenance window begins. Once the work is finished, all services will (4) normally. Thank you for your patience and continued trust in our bank. Sincerely, Greenfield Bank Customer Service

Which word best fits in blank (3)?

View explanation

The advice to complete urgent transactions in advance follows as a consequence of the service being unavailable, so the resultative "therefore" fits.

Problem 1 ・ Question 4 / 4

Dear Valued Customer, We are writing to inform you that our online banking system will be temporarily unavailable this Saturday, July 25, from 1:00 A.M. to 5:00 A.M. During this period, we will be performing scheduled maintenance to (1) the security of your account information. As a result, you will not be able to access your accounts or make transfers while the upgrade is (2) . We apologize for any inconvenience this may cause. (3) , we encourage you to complete any urgent transactions before the maintenance window begins. Once the work is finished, all services will (4) normally. Thank you for your patience and continued trust in our bank. Sincerely, Greenfield Bank Customer Service

Which word best fits in blank (4)?

View explanation

The sense is that all services start up as normal after the work, so "resume" is correct.

Problem 2 ・ Question 1 / 4

Dear Mr. Coleman, Thank you for your recent order from Brightway Electronics. We are contacting you (1) an issue with the delivery of your item. The wireless headphones you purchased are currently out of stock at our warehouse, and we are unable to ship them by the original date. We expect new inventory to (2) within ten business days. You may choose to wait for the restock, or we can offer you a full refund (3) . If we do not hear from you by July 30, we will automatically extend your delivery timeline. We sincerely (4) for the delay and appreciate your understanding in this matter. Best regards, Brightway Electronics Support Team

Which word or phrase best fits in blank (1)?

View explanation

The message concerns a delivery problem, so "regarding" fits. The other options do not suit the context.

Problem 2 ・ Question 2 / 4

Dear Mr. Coleman, Thank you for your recent order from Brightway Electronics. We are contacting you (1) an issue with the delivery of your item. The wireless headphones you purchased are currently out of stock at our warehouse, and we are unable to ship them by the original date. We expect new inventory to (2) within ten business days. You may choose to wait for the restock, or we can offer you a full refund (3) . If we do not hear from you by July 30, we will automatically extend your delivery timeline. We sincerely (4) for the delay and appreciate your understanding in this matter. Best regards, Brightway Electronics Support Team

Which word best fits in blank (2)?

View explanation

"Expect" is followed by a to-infinitive, so the base form "arrive" is correct — the pattern is "expect + object + to do".

Problem 2 ・ Question 3 / 4

Dear Mr. Coleman, Thank you for your recent order from Brightway Electronics. We are contacting you (1) an issue with the delivery of your item. The wireless headphones you purchased are currently out of stock at our warehouse, and we are unable to ship them by the original date. We expect new inventory to (2) within ten business days. You may choose to wait for the restock, or we can offer you a full refund (3) . If we do not hear from you by July 30, we will automatically extend your delivery timeline. We sincerely (4) for the delay and appreciate your understanding in this matter. Best regards, Brightway Electronics Support Team

Which word best fits in blank (3)?

View explanation

A full refund is offered in place of waiting for restocking, so "instead" fits.

Problem 2 ・ Question 4 / 4

Dear Mr. Coleman, Thank you for your recent order from Brightway Electronics. We are contacting you (1) an issue with the delivery of your item. The wireless headphones you purchased are currently out of stock at our warehouse, and we are unable to ship them by the original date. We expect new inventory to (2) within ten business days. You may choose to wait for the restock, or we can offer you a full refund (3) . If we do not hear from you by July 30, we will automatically extend your delivery timeline. We sincerely (4) for the delay and appreciate your understanding in this matter. Best regards, Brightway Electronics Support Team

Which word best fits in blank (4)?

View explanation

The sense is expressing regret for the delay, so "apologize" is correct: "sincerely apologize for the delay" is the set phrase.