Retail Marketing (Sales Specialist) Grade 3 | Sales and Business Management Questions
Problem 1 ・ Question 1 / 10
With sales of 5 million yen and cost of sales of 3.5 million yen, what is the gross profit?
View explanation
Gross profit is sales minus cost of sales, giving 1.5 million yen.
Problem 1 ・ Question 2 / 10
If fixed costs are cut and everything else stays the same, what generally happens to break-even sales?
View explanation
With less in fixed costs to recover, the level of sales at which profit is zero falls.
Problem 1 ・ Question 3 / 10
Which formula gives the average spend per customer as a store KPI?
View explanation
Average spend per customer is the amount one customer buys on average.
Problem 1 ・ Question 4 / 10
Which is appropriate when collecting personal data at membership sign-up?
View explanation
Handle it with regard to purpose, necessity, security management and retention period.
Problem 1 ・ Question 5 / 10
What is compliance-based management?
View explanation
Beyond observing the law, management follows social norms and business ethics.
Problem 1 ・ Question 6 / 10
What matters most in labelling merchandise?
View explanation
Quality, price, conditions and the like are conveyed clearly and on the basis of fact.
Problem 1 ・ Question 7 / 10
A customer reports an incident with a product. What is the first response?
View explanation
Preventing further harm comes first, feeding into the prescribed procedures for notification, recall and investigation.
Problem 1 ・ Question 8 / 10
Which is an appropriate approach when planning employee training?
View explanation
Design training from the gap between job requirements and the present situation, and feed the results back into improvement.
Problem 1 ・ Question 9 / 10
Which is an appropriate accident-prevention activity in a store?
View explanation
Regular inspection, immediate correction, training and record-keeping protect the safety of customers and staff alike.
Problem 1 ・ Question 10 / 10
Which store activity reduces environmental impact?
View explanation
Measure food loss, packaging, energy and the like, and improve on both the business and the environmental side.
Result
More sets in this exam
- Retail Marketing (Sales Specialist) Grade 3 | Types of Retailing Questions
- Retail Marketing (Sales Specialist) Grade 3 | Merchandising Questions
- Retail Marketing (Sales Specialist) Grade 3 | Store Operations Questions
- Retail Marketing (Sales Specialist) Grade 3 | Marketing Questions
- Retail Marketing (Sales Specialist) Grade 3 | Merchandising Purchasing Plans and Inventory Metrics Questions 02
- Retail Marketing (Sales Specialist) Grade 3 | Store Operations Food Hygiene and Materials-Handling Safety Questions 02