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Retail Marketing (Sales Specialist) Grade 3 | Sales and Business Management Questions

1 / 100.0s

Problem 1 ・ Question 1 / 10

With sales of 5 million yen and cost of sales of 3.5 million yen, what is the gross profit?

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Gross profit is sales minus cost of sales, giving 1.5 million yen.

Problem 1 ・ Question 2 / 10

If fixed costs are cut and everything else stays the same, what generally happens to break-even sales?

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With less in fixed costs to recover, the level of sales at which profit is zero falls.

Problem 1 ・ Question 3 / 10

Which formula gives the average spend per customer as a store KPI?

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Average spend per customer is the amount one customer buys on average.

Problem 1 ・ Question 4 / 10

Which is appropriate when collecting personal data at membership sign-up?

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Handle it with regard to purpose, necessity, security management and retention period.

Problem 1 ・ Question 5 / 10

What is compliance-based management?

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Beyond observing the law, management follows social norms and business ethics.

Problem 1 ・ Question 6 / 10

What matters most in labelling merchandise?

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Quality, price, conditions and the like are conveyed clearly and on the basis of fact.

Problem 1 ・ Question 7 / 10

A customer reports an incident with a product. What is the first response?

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Preventing further harm comes first, feeding into the prescribed procedures for notification, recall and investigation.

Problem 1 ・ Question 8 / 10

Which is an appropriate approach when planning employee training?

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Design training from the gap between job requirements and the present situation, and feed the results back into improvement.

Problem 1 ・ Question 9 / 10

Which is an appropriate accident-prevention activity in a store?

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Regular inspection, immediate correction, training and record-keeping protect the safety of customers and staff alike.

Problem 1 ・ Question 10 / 10

Which store activity reduces environmental impact?

View explanation

Measure food loss, packaging, energy and the like, and improve on both the business and the environmental side.