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IT Passport Examination (IP) | Management: Projects, Services and Auditing Questions 02

1 / 100.0s

Problem 1

Which term describes the range of work to be carried out and deliverables to be produced in a project?

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Scope describes the range of deliverables a project provides and the work it carries out.

Problem 2

Which is the hierarchical breakdown of project work into small, manageable units?

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A WBS is a structure chart breaking project work down hierarchically.

Problem 3

Among project risk responses, which one reduces the probability of occurrence or the impact?

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Risk mitigation is the response that lowers either the probability or the impact of a risk.

Problem 4

Which document records the service levels — availability, response time and so on — agreed between an IT service provider and its users?

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An SLA is a service level agreement, setting targets for service quality.

Problem 5

When a fault occurs in an IT service, which management process aims first at restoring normal service quickly?

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Incident management limits the impact on users and restores the service promptly.

Problem 6

Which management process identifies the root cause of recurring faults and works to prevent them happening again?

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Problem management analyzes the root cause of incidents and leads to permanent countermeasures.

Problem 7

Which function serves as the single point of contact for user enquiries and fault reports?

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The service desk is the single point of contact for users on matters relating to IT services.

Problem 8

What is particularly required of a systems auditor?

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To evaluate objectively, an auditor must be independent of what is being audited.

Problem 9

In a systems audit, what are the records and materials that support the audit findings called?

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Audit evidence is the information gathered to support the audit opinion and conclusions.

Problem 10

Which activity records, assesses and approves changes to production systems so that changes are not made haphazardly?

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Change management controls change requests and limits adverse effects on the service.